Returns & Refunds Policy

The items offered in our shop are secondhand and one of a kind. We make every effort to provide accurate measurements, detailed descriptions, and true-to-life photos to help you make an informed decision.

However, we understand that an item may sometimes not be the right fit. This structured return policy is designed to offer a fair solution for our customers while taking into account the logistical, environmental, and economic realities of reselling unique items.

Final Sale

The following items are considered final sale and are not eligible for exchange or refund:

• Items priced at $7.00 or less
• Items discounted by 30% or more
• Underwear
• Jewelry
• Cosmetics and bath products

Accepted Returns

Return requests may be submitted within 14 days of delivery, subject to approval after evaluation.

Items must:

• be returned in their original condition
• have original tags attached (when applicable)
• not have been worn, washed, or altered

Items received after the 14-day period are not eligible for a refund; a store credit will be issued.

Return and Restocking Fees

For eligible returns:

• Flat return fee: $7.00
• Original shipping fees are non-refundable

A restocking fee equal to 15% of the value of returned items may apply when more than 50% of the total order value is returned.

The total restocking fees are capped and will never exceed $20.00 per order.

These fees reflect the costs related to transportation, handling, sorting, and preparing secondhand items for resale.

Note: When submitting a return request, a 15% fee estimate may be displayed for reference, even if the return may not ultimately be subject to this fee or if the $20.00 cap applies. The final amount is confirmed and adjusted after the items are received and inspected.

Applicable fees are deducted from the refunded amount or issued store credit, regardless of the payment method used.

Store Credit

You may choose to receive store credit instead of a refund to the original payment method for orders paid with money (card, PayPal, or other monetary method) by indicating your preference in the “Notes” section when submitting your return request.

Store credit:

• is valid at all times on the online store
• is not subject to restocking fees
• is issued based on the eligible value after adjustments, if applicable

Orders Paid in Whole or in Part with Reward Points

When an order is paid in whole or in part with reward points:

• the portion paid with points is refunded in points only
• the portion paid with money may be refunded to the original payment method or issued as store credit if selected in the return request

Reward points cannot be converted into store credit.

Promotions, Bundles and Free Shipping

Promotions, cart discounts, bundle offers, and free shipping are conditional benefits based on meeting specific purchase criteria.

If a partial return causes the order to no longer meet these conditions:

• the promotional discount may be adjusted or removed
• kept items may be recalculated at the regular non-discounted price
• standard shipping fees may be deducted if the free shipping threshold is no longer met

The refund or store credit always reflects the final eligible value after recalculation.

How to Submit a Return Request

All return requests must be submitted within 14 days of delivery through the online return portal.

Requests are reviewed. If approved, return instructions and a return label will be sent by email.

If you have questions or prefer to initiate a return by email, please contact us at lapenderieduparadis@outlook.com and include your order number and the items you wish to return.